82-year-old. Post-hip fracture. Dementia. Lives alone. She's refusing PT, leaving the stove on, and skipping meds. Daughter's two hours away and panicking.
Sound familiar? Tap a path.
Your team charted her as "noncompliant" — refusing PT, leaving the stove on, skipping meds. But without a deeper clinical lens, no one caught that this was dementia progression, not stubbornness.
The plan didn't fit the real problem. Fall → ER → readmission. The daughter filed a complaint. Your aide spent 3× the planned hours fielding calls outside their scope.
The care consultant's first finding: Margaret isn't "noncompliant" — her dementia has progressed, and the entire safety plan needs to change. She caught 2 dangerous med interactions, briefed your aide on dementia-specific approaches, and gave the family a clear written plan.
Your team stayed in scope. No readmission. No complaint.